Your username is your first initial, full last name, ALA cohort year, then "@ala.org”. If you do not remember your password, you can reset it by clicking "Forgot Password" > type in your username > submit. A reset email will be sent to your primary email on ACN, which is most likely the email where you receive updates from ALA. In most cases, it will not be your ALA email. Check your junk or spam folders in case the email does not make it to your inbox.
If you do not receive a password reset email, go back to the main login page, select "Forgot Username,” and in the pop-up window click "Get Help." Another pop-up window will appear where you can fill out your information and submit a request for a member of the IT team to reset your account.
This process typically takes around 3-5 business days. If you do not hear back after a week, email AlumniEngagement@africanleadershipacademy.org.